Hospital customer service refers to the customer support and care given to people by a hospital. Though not often seen as customers,
patients using hospital services require the same level, if not greater, of customer service they receive elsewhere.
The unique nature of these interactions and the sensitivity required to make hospital customer service training imperative.
Doing so will improve the quality of service customers receive during difficult times.
Hospital staffs are not typically thought of as customer service providers. But in reality, there are many similarities between them and other, more traditional customer service agents. People visiting hospitals require fair treatment, effective communication, and quick responses, just like in other customer service situations. The difference is that people who require hospital customer service are often in the midst of a health crisis, either personally or on behalf of a loved one, and are dealing with intense, emotional scenarios. That’s why it’s so important to provide customer service that is both efficient and empathetic.
METAS of Seventh-Day Adventists is a part of the vast array of educational and medical institution run by the Seventh – day Adventist Organization.
Worldwide they are operating 5590 educational establishments, including 114 universities and colleges.