Q. What are the different types of rooms in your hospital and what are the charges?
Types of rooms:-
– Suite Room
– A/C Deluxe
– Private Room
– Semi- Private Room
– Triple Sharing Room
– Multi – Bedded .
Q. What discount is given to senior citizen & whether this is applicable to all services?
Senior citizens will be given first priority in all the departments including inpatient and outpatient services on GREEN CHANNEL Basis.
Q. What is Day Care Surgery?
Day care surgery means patients undergoing surgery / procedures do not require to stay overnight in the Hospital.
Q. What are the procedures done in ‘Day Care’?
All grade IV & V surgery / procedures performed in a day and if the patient requires to stay overnight in the hospital, then he/she can be transferred to regular bed. The charge for the grade IV & V are fixed by the hospital.
Q. What is Day care Chemotherapy?
The patient can come for the chemotherapy procedure for a given period. He/she can deposit the day care and can directly go to the day care chemotherapy in our hospital.
Q. What is the deposit for booking the operation?
The patients are requested to pay amount specified in the schedule of charges according to your operative category. Reservation deposit is to be paid within 72 hours on surgeon’s booking date or 2 days prior to admission.
Q. Does reservation deposit confirms my bed of choice?
All efforts will be made to give the bed/class of your choice, but this is not possible every time, it will depend on vacation / discharges & medical status of previous occupant.
Q. After booking for operation, can I make cancellation?
Yes, kindly get the authority letter from your consultant / surgeon of medical fitness who is the only authority to cancel the operation. For this procedure contact the Admission counter.
Q. What is the actual mode of admission?
After telephonic confirmation of your bed you may bring the patient along with the doctor’s note or bring your letter of authority from your company. After fulfilling the formalities at the admission counter, you will be given an admission Number. Then you will be guided to floor / room allotted.
Q. Are there any financial formalities to be completed?
Yes, patient has to pay the deposits as per the category of the class, and in case of surgery / procedure as per the grade of surgery.
Q. What is a mode of payment?
Patients can deposit the payment by cash only.
Q. Is my mediclaim policy accepted at your hospital?
Yes, you have to approach your agent or call the third party and tell them to send the authorization letter through agent or directly contact with the TPA you can avail this facility under their limitation.
Q. Do you provide ambulance services?
Yes we do.
Q. What are the visiting hours?
Sunday to Saturday – 11:00 am to 12:00 pm
ICU – 11.00 am to 11.30 am & 8:00 am to 9:00 pm
Q. How many passes do you issue?
To control the crowd and noise you will appreciate that we issue only two pass for an attendant which is to be surrendered at the admission counter at the time of discharge.
Q. What are timings for discharge?
Company/TPA Discharge time is 12.00 noon; discharge formalities should be completed before 11.00am on the day of discharge, so that patient can leave exactly at 12.00 noon. Cash Patients can get Discharge any time after 24hrs of discharge intimation .
Q. What are the procedures for Discharge?
Your consultants will make entry of discharge in your folder containing the relevant papers and vouchers for the billing department. The final bill is ready after the deposit is taken into account. When the final bill is received payment has to be made at the bank counter in the podium.
Q. Is food from outside allowed?
No food will be permitted into the hospital premises either for the patients or relatives/ attendants. For patients food will be served from the hospital kitchen only. For relatives and attendants meal will be served in the dining hall of the hospital on payment of fixed charges.
Q. Is there any surcharge on the hospital bills?
20% surcharge on room charges, investigations, operation, Doctor’s fees, procedures etc. 20% service charge on telephones and Cafeteria.
Q. What is the procedure for refund?
Documents required for depositing refund-
1. Final Bill (original).
2. Receipts of all payments.
3. Pass cancellation receipt.
Q. What are the formalities for foreign Nations?
Mode of payment is Indian currency. To help you encash your dollar or Traveler cheque is made through IDBI bank or contact admission counter.
Q. What are the rules for transferring the patient to lower class or higher class?
Transfer to lower class will be considered after fifteen days. Transfer to higher class will mean to consider all higher-class charges from the day of admission.
Q. How do I get summary report/Discharge Card?
Your discharge card or summary report will be given to you by the floor staff before being discharged.
Q. Where will I get by balance investigation reports done during admission?
Pending reports of investigations are to be collected from Medical Reords Department which is open from Monday to Friday between 9.00 am to 1pm & 3 pm to 6.30 pm.
Q. Do you have Emergency Charges system?
Yes, there are 1.5 times the regular charges for the surgeries done on Sunday, Hospital Holidays and after 6.00pm to 8.00am.
Q. Can we buy medicines or consumable from outside?
All the medicines are provided by the Hospital Drug pharmacy.
Q. Do you have Telephone facilities for the patient in the Hospital?
Yes, P.C.O.s with incoming facility is provided on various floors to facilitate communication with patient’s relatives in wards.
Q. How to reach METAS of Adventist Hospital?
By Train … route is from Surat Railway Station to METAS of Adventist Hospital. Athwa Line, Surat (7 KM).
By Air… route is from Surat Airport to METAS of Adventist Hospital. Athwa Line, Surat